Navigation
This guide is split into 4 parts for better performance:
- Part 1: Chapters 1-5 - Prompt Chaining, Routing, Parallelization, Reflection, Tool Use
- Part 2: Chapters 6-10 - Planning, Multi-Agent Collaboration, Memory Management, Learning and Adaptation, Goal Setting and Monitoring
- Part 3: Chapters 11-15 - Exception Handling and Recovery, Human in the Loop, Knowledge Retrieval (RAG), Inter-Agent Communication, Resource-Aware Optimization
- Part 4: Chapters 16-20 - Reasoning Techniques, Evaluation and Monitoring, Guardrails and Safety Patterns, Prioritization, Exploration and Discovery
Introduction
Originally video talking about agentic systems.
You can help out the author who broke down the 400-page manual published by the Google engineer here.
Chapter 6: Planning
TLDDR: Creating a step-by-step plan for big goals with checkpoints. This is what I do personally when I use things like Claude Code or Cursor. I don't write code for like 40 minutes or AI doesn't write code for 40 to 50 minutes. I plan and plan and plan until it's ready to go and I know exactly what's going to happen. Then I let it run. Think of it like planning a road trip with checkpoints, monitoring traffic and routing where needed.
When to Use
- Complex multi-step projects: When tasks have multiple dependencies and phases
- Goal-oriented workflows: When working toward specific, measurable objectives
- Resource-constrained operations: When managing budgets, time, or computational limits
- Uncertain environments: When adaptability to changing conditions is needed
- Collaborative tasks: When coordinating multiple agents or tools
- Long-running processes: When tasks span extended timeframes
Where It Fits
- Project management automation: Breaking down projects into executable tasks
- Software development: Planning features from requirements to deployment
- Research projects: Organizing literature review, experimentation, and analysis
- Content production: Planning multi-part content series or campaigns
- Business process automation: Orchestrating complex business workflows
How It Works
graph TD
Start[Goal Input] --> Decompose[Decompose into Milestones]
Decompose --> Map[Create Dependency Graph]
Map --> Constraints{Check Constraints}
Constraints --> Data[Data Availability]
Constraints --> Auth[Authorization Check]
Constraints --> Budget[Budget Limits]
Constraints --> Time[Deadlines/SLAs]
Data --> Plan[Generate Step-by-Step Plan]
Auth --> Plan
Budget --> Plan
Time --> Plan
Plan --> Assign[Assign Agent/Tool per Step]
Assign --> Step1[Execute Step 1]
Step1 --> Check1{Checkpoint}
Check1 -->|Success| Step2[Execute Step 2]
Check1 -->|Blocked| Analyze[Analyze Blocker]
Step2 --> Check2{Checkpoint}
Check2 -->|Success| Step3[Execute Step 3]
Check2 -->|Issue| Analyze
Step3 --> Check3{Checkpoint}
Check3 -->|Success| StepN[Execute Step N]
Check3 -->|Problem| Analyze
Analyze --> NewInfo{New Information?}
NewInfo -->|Yes| Replan[Adjust Plan]
NewInfo -->|No| Escalate[Escalate Issue]
Replan --> Assign
Escalate --> Handle[Handle Exception]
StepN --> Progress[Track Progress]
Progress --> Complete{Goals Met?}
Complete -->|Yes| Accept[Acceptance Criteria Check]
Complete -->|No| Analyze
Accept --> PostMortem[Generate Post-Mortem]
Handle --> PostMortem
PostMortem --> End[Close Task]
style Start fill:#6366f1
style Constraints fill:#3E92CC
style NewInfo fill:#3E92CC
style Complete fill:#a855f7
style End fill:#10b981
style Analyze fill:#D8315BPros
- Strategic execution: Transforms reactive agents into proactive planners
- Dependency management: Handles complex task interdependencies
- Resource optimization: Allocates resources efficiently across steps
- Adaptability: Can adjust plans based on new information
- Progress visibility: Clear tracking of milestone completion
- Risk mitigation: Early identification of blockers and issues
- Reusability: Plans can be templated and reused
Cons
- Upfront overhead: Planning phase adds initial latency
- Rigidity risk: Over-planning can reduce flexibility
- Complexity: Managing plan state and dependencies is challenging
- Prediction errors: Initial plans may be based on incorrect assumptions
- Replanning costs: Adjusting plans mid-execution can be expensive
- Context limitations: Long plans may exceed context windows
- Coordination overhead: Managing multiple agents increases complexity
Real-World Examples
Software Feature Development
- Requirements analysis and design
- Development task breakdown
- Testing strategy planning
- Deployment scheduling
- Documentation preparation
- Rollback planning
Marketing Campaign Execution
- Market research and analysis
- Content creation schedule
- Channel selection and timing
- Budget allocation
- Performance monitoring setup
- A/B testing plans
Academic Research Project
- Literature review planning
- Hypothesis formulation
- Experiment design
- Data collection schedule
- Analysis methodology
- Publication timeline
Data Migration Project
- Data audit and mapping
- Schema design
- Migration script development
- Testing phases
- Rollout schedule
- Validation checkpoints
Product Launch Planning
- Development milestones
- Marketing preparation
- Sales enablement
- Support documentation
- Launch event coordination
- Post-launch monitoring
Compliance Audit Preparation
- Requirement identification
- Document gathering
- Gap analysis
- Remediation planning
- Review scheduling
- Report generation
Chapter 7: Multi-Agent Collaboration
TLDDR: Multiple specialized agents working together on different parts of a complex task coordinated by some central manager. In many cases they share a common memory which is important here because if you share a common memory then your memory mechanism whatever that is an MCP server any form of function has to be well structured so that all the memories don't overlap but you focus on the proper memories that need to persist. Think of it like having a film crew where the director coordinates while camera, sound, and lighting specialists each handle their part sharing the same script and timeline.
When to Use
- Complex, multi-faceted problems: Tasks requiring diverse expertise
- Parallel workstreams: When subtasks can be handled simultaneously
- Specialized knowledge requirements: Different aspects need different skills
- Scale and efficiency: Large projects benefiting from division of labor
- Quality through specialization: When expertise depth matters
- Iterative refinement: Tasks requiring multiple perspectives
Where It Fits
- Software development teams: Design, coding, testing, documentation agents
- Content production pipelines: Research, writing, editing, publishing agents
- Financial analysis: Data collection, analysis, risk assessment, reporting agents
- Customer service: Triage, technical, billing, escalation agents
- Research projects: Literature review, experimentation, analysis, synthesis agents
How It Works
graph TD
Start[Complex Task] --> Define[Define Specialist Roles]
Define --> Roles[Agent Role Assignment]
Roles --> A1[Research Agent]
Roles --> A2[Analysis Agent]
Roles --> A3[Writer Agent]
Roles --> A4[Reviewer Agent]
Roles --> A5[Coordinator Agent]
Roles --> Setup[Setup Shared Resources]
Setup --> Memory[Shared Memory Store]
Setup --> Artifacts[Artifact Repository]
Setup --> Version[Version Control]
Memory --> Protocol{Coordination Protocol}
Artifacts --> Protocol
Version --> Protocol
Protocol -->|Orchestrator| Orchestrate[Central Coordinator]
Protocol -->|Mesh| Mesh[Peer-to-Peer]
Protocol -->|Pipeline| Pipeline[Sequential Handoff]
Orchestrate --> Coord[Coordinator Manages Flow]
Coord --> Task1[Assign to Research Agent]
Task1 --> Hand1[Handoff Contract Check]
Hand1 --> Task2[Pass to Analysis Agent]
Task2 --> Hand2[Handoff Contract Check]
Hand2 --> Task3[Send to Writer Agent]
Task3 --> Hand3[Handoff Contract Check]
Hand3 --> Task4[Review Agent Validation]
Mesh --> Peer[Agents Communicate Directly]
Pipeline --> Sequence[Fixed Order Processing]
Task4 --> Test{Acceptance Test}
Peer --> Test
Sequence --> Test
Test -->|Pass| Log[Log Conversation Trace]
Test -->|Fail| Retry[Retry Collaboration]
Retry --> Simulate[Run Simulation]
Simulate --> Protocol
Log --> Decision[Record Decisions]
Decision --> Output[Consolidated Output]
Output --> End[Deliver Result]
style Start fill:#6366f1
style Protocol fill:#3E92CC
style Test fill:#3E92CC
style Output fill:#a855f7
style End fill:#10b981
style Retry fill:#D8315BPros
- Specialization benefits: Each agent optimized for specific tasks
- Parallel processing: Multiple agents work simultaneously
- Scalability: Easy to add new specialist agents
- Modularity: Agents can be developed and updated independently
- Robustness: Failure of one agent doesn't crash entire system
- Knowledge separation: Clear boundaries between domains
- Quality improvement: Multiple perspectives and validation steps
Cons
- Coordination complexity: Managing inter-agent communication is challenging
- Overhead costs: Multiple agents mean multiple API calls and resources
- Context management: Maintaining shared understanding across agents
- Debugging difficulty: Tracing issues across multiple agents
- Latency accumulation: Handoffs between agents add delays
- Conflict resolution: Agents may disagree or produce incompatible outputs
- State synchronization: Keeping shared memory consistent
Real-World Examples
Automated News Production
- News Gatherer Agent: Collects breaking news from sources
- Fact Checker Agent: Verifies claims and sources
- Writer Agent: Drafts article with proper structure
- Editor Agent: Improves clarity and style
- SEO Agent: Optimizes for search engines
- Publisher Agent: Formats and publishes to CMS
Investment Analysis System
- Market Data Agent: Gathers real-time market information
- Fundamental Analysis Agent: Evaluates company financials
- Technical Analysis Agent: Analyzes price patterns
- Risk Assessment Agent: Calculates portfolio risks
- Report Generator Agent: Creates investment recommendations
- Compliance Agent: Ensures regulatory compliance
E-commerce Product Launch
- Market Research Agent: Analyzes competition and demand
- Product Description Agent: Creates compelling copy
- Pricing Agent: Determines optimal pricing strategy
- Inventory Agent: Manages stock levels
- Marketing Agent: Plans promotional campaigns
- Customer Service Agent: Prepares FAQ and support materials
Legal Document Review
- Document Parser Agent: Extracts key information
- Clause Analysis Agent: Identifies important terms
- Risk Identifier Agent: Flags potential issues
- Compliance Checker Agent: Ensures regulatory adherence
- Summary Generator Agent: Creates executive summaries
- Recommendation Agent: Suggests modifications
Software Bug Resolution
- Bug Triage Agent: Categorizes and prioritizes issues
- Code Analysis Agent: Identifies affected components
- Solution Designer Agent: Proposes fixes
- Implementation Agent: Generates patch code
- Testing Agent: Creates and runs test cases
- Documentation Agent: Updates docs and release notes
Academic Paper Review
- Literature Review Agent: Finds related work
- Methodology Critic Agent: Evaluates research methods
- Statistical Validator Agent: Checks calculations
- Writing Quality Agent: Assesses clarity and structure
- Citation Checker Agent: Verifies references
- Summary Writer Agent: Creates review summary
Chapter 8: Memory Management
TLDDR: Classifying incoming information as short-term conversation, episodic events, or long-term knowledge. You store each type appropriately with metadata like recency and relevance. This is exactly how your brain keeps track of things briefly, some like specific memories or permanent knowledge, things that you will never forget. One thing I would say here is that there are so many tools and MCP servers trying to solve this. And I've yet to find something perfect because I noticed that depending on what you're trying to build agentically, memory management is really contextually specific on what you're trying to remember and what is not worth remembering.
When to Use
- Conversational continuity: Maintaining context across interactions
- Personalization: Remembering user preferences and history
- Learning systems: Accumulating knowledge over time
- Complex workflows: Tracking state across multiple steps
- User sessions: Managing multi-turn conversations
- Knowledge accumulation: Building domain expertise over time
Where It Fits
- Customer service bots: Remembering previous interactions and issues
- Personal assistants: Tracking user preferences and routines
- Educational tutors: Remembering student progress and weaknesses
- Project management: Maintaining project context and history
- Research assistants: Accumulating findings across sessions
How It Works
graph TD
Start[User Interaction] --> Capture[Capture Information]
Capture --> Classify{Classify Memory Type}
Classify -->|Immediate| ShortTerm[Short-Term Memory]
Classify -->|Experience| Episodic[Episodic Memory]
Classify -->|Knowledge| LongTerm[Long-Term Memory]
ShortTerm --> Buffer[Conversation Buffer]
Episodic --> Events[Event Store]
LongTerm --> Knowledge[Knowledge Base]
Buffer --> Compress{Context Window Full?}
Compress -->|Yes| Summarize[Summarize & Compress]
Compress -->|No| Keep[Keep in Buffer]
Summarize --> Store[Store Summary]
Keep --> Current[Current Context]
Events --> Index[Index Memories]
Knowledge --> Index
Store --> Index
Index --> Metadata[Add Metadata]
Metadata --> Recency[Recency Score]
Metadata --> Frequency[Access Frequency]
Metadata --> Topic[Topic Tags]
Current --> Retrieve{Retrieve Relevant?}
Retrieve -->|Yes| Query[Query Memory Store]
Retrieve -->|No| Process[Process Request]
Query --> Filter[Apply Filters]
Filter --> Role[By Role/Task]
Filter --> Time[By Time Range]
Filter --> Relevance[By Topic Match]
Role --> Select[Select Memories]
Time --> Select
Relevance --> Select
Select --> TTL{Check TTL}
TTL -->|Expired| Forget[Remove/Archive]
TTL -->|Valid| Load[Load to Context]
Forget --> Audit[Audit Trail]
Load --> Process
Process --> Privacy{Privacy Check}
Privacy -->|Sensitive| Redact[Redact Data]
Privacy -->|Safe| Write[Write to Memory]
Redact --> Write
Write --> Update[Update Memories]
Update --> End[Continue Interaction]
style Start fill:#6366f1
style Classify fill:#3E92CC
style Compress fill:#3E92CC
style Privacy fill:#D8315B
style End fill:#10b981Pros
- Context preservation: Maintains conversation continuity
- Personalization: Enables tailored responses based on history
- Learning capability: Improves performance through experience
- Efficiency: Avoids repeating previous work
- User experience: More natural, human-like interactions
- Knowledge building: Accumulates valuable information over time
- State management: Handles complex multi-step processes
Cons
- Storage costs: Memory systems require database infrastructure
- Privacy concerns: Storing user data raises privacy issues
- Context window limits: Must manage finite token budgets
- Retrieval complexity: Finding relevant memories can be challenging
- Data staleness: Old memories may become outdated or irrelevant
- Synchronization issues: Managing memory across distributed systems
- Performance overhead: Memory operations add latency
Real-World Examples
Customer Support System
- Short-term: Current conversation context
- Episodic: Previous support tickets and resolutions
- Long-term: Customer preferences and history
- Automatic summarization of long conversations
- Privacy-compliant data retention policies
Personal Shopping Assistant
- Short-term: Current shopping session
- Episodic: Past purchases and returns
- Long-term: Style preferences and sizes
- Seasonal preference tracking
- Budget and spending pattern memory
Code Development Assistant
- Short-term: Current coding session
- Episodic: Recent bug fixes and features
- Long-term: Project architecture and conventions
- Technology stack preferences
- Common error patterns and solutions
Medical Consultation Bot
- Short-term: Current symptoms discussion
- Episodic: Recent appointments and treatments
- Long-term: Medical history and allergies
- Medication tracking
- HIPAA-compliant data handling
Educational Tutor
- Short-term: Current lesson context
- Episodic: Recent quiz results and assignments
- Long-term: Learning style and pace
- Concept mastery tracking
- Common mistake patterns
Project Management Assistant
- Short-term: Current task discussion
- Episodic: Recent meetings and decisions
- Long-term: Project goals and constraints
- Team member preferences
- Historical project patterns
Chapter 9: Learning and Adaptation
TLDDR: Collecting feedback from user corrections, ratings, and outcomes. You want to clean and validate the data to remove noise and then you use it to update prompts, policies, or examples. It's like adjusting a recipe based on customer feedback and taste tests. So essentially, you'd have some form of system operation and you collect feedback from a feedback source. That could be some form of correction from a user, quality ratings, automated evaluations, or some form of rubric or task outcomes.
When to Use
- Performance optimization: When system needs to improve over time
- User personalization: Adapting to individual user preferences
- Error reduction: Learning from mistakes to prevent repetition
- Domain specialization: Building expertise in specific areas
- Dynamic environments: Adapting to changing conditions
- Feedback incorporation: When user corrections are available
Where It Fits
- Customer service: Learning from resolved tickets and satisfaction scores
- Content recommendation: Adapting to user engagement patterns
- Code assistants: Learning from code review feedback
- Educational systems: Adapting to student learning patterns
- Decision support: Improving predictions based on outcomes
How It Works
graph TD
Start[System Operation] --> Collect[Collect Feedback Signals]
Collect --> Sources{Feedback Sources}
Sources --> User[User Corrections]
Sources --> Ratings[Quality Ratings]
Sources --> Evals[Automated Evaluations]
Sources --> Outcomes[Task Outcomes]
User --> Aggregate[Aggregate Signals]
Ratings --> Aggregate
Evals --> Aggregate
Outcomes --> Aggregate
Aggregate --> Clean{Data Quality Check}
Clean -->|Noisy| Filter[Filter Noise]
Clean -->|Adversarial| Reject[Reject Malicious]
Clean -->|Clean| Process[Process Feedback]
Filter --> Validate[Validate Patterns]
Reject --> Log[Log Security Event]
Process --> Validate
Validate --> Learn{Learning Method}
Learn -->|Prompts| UpdatePrompts[Update Prompt Templates]
Learn -->|Policies| UpdatePolicies[Adjust Decision Policies]
Learn -->|Examples| AddExamples[Add to Few-Shot Examples]
Learn -->|Preferences| UpdatePrefs[Update Preference Rules]
Learn -->|FineTune| PrepareData[Prepare Training Data]
UpdatePrompts --> Test[A/B Testing]
UpdatePolicies --> Test
AddExamples --> Test
UpdatePrefs --> Test
PrepareData --> Curate[Curate Dataset]
Curate --> Train[Fine-tune Adapters]
Train --> Test
Test --> Monitor{Monitor Performance}
Monitor -->|Improvement| Deploy[Deploy Changes]
Monitor -->|Regression| Rollback[Rollback Changes]
Monitor -->|Neutral| Iterate[Continue Learning]
Deploy --> Track[Track Metrics]
Rollback --> Analyze[Analyze Failure]
Iterate --> Collect
Track --> Report[Generate Learning Report]
Analyze --> Report
Report --> End[System Improved]
style Start fill:#6366f1
style Clean fill:#3E92CC
style Learn fill:#3E92CC
style Monitor fill:#a855f7
style End fill:#10b981
style Reject fill:#D8315B
style Rollback fill:#D8315BPros
- Continuous improvement: System gets better with use
- Personalization: Adapts to specific users or domains
- Error reduction: Learns to avoid past mistakes
- Efficiency gains: Optimizes common patterns over time
- Robustness: Adapts to changing requirements
- User satisfaction: Better alignment with expectations
- Knowledge retention: Preserves learned improvements
Cons
- Feedback quality: Dependent on reliable feedback signals
- Training costs: Fine-tuning and testing require resources
- Regression risks: Changes might degrade performance
- Complexity: Managing learning pipelines is challenging
- Data requirements: Needs sufficient feedback volume
- Adversarial risks: Vulnerable to poisoning attacks
- Drift management: Must handle concept drift over time
Real-World Examples
Customer Support Chatbot
- Learns from agent takeovers and corrections
- Adapts responses based on satisfaction ratings
- Updates FAQ answers from successful resolutions
- Improves intent classification from mislabeled queries
- Personalizes tone based on customer feedback
Code Review Assistant
- Learns from accepted/rejected suggestions
- Adapts to team coding standards
- Improves based on developer feedback
- Updates patterns from merged pull requests
- Learns project-specific conventions
Content Writing Assistant
- Learns from editor corrections
- Adapts to brand voice guidelines
- Improves SEO strategies from performance data
- Updates style based on engagement metrics
- Personalizes for different content types
Financial Advisory System
- Learns from investment outcomes
- Adapts to market conditions
- Improves predictions from historical data
- Updates risk models from losses
- Personalizes strategies per client profile
Medical Diagnosis Assistant
- Learns from confirmed diagnoses
- Adapts to local disease patterns
- Improves from physician corrections
- Updates protocols from new research
- Personalizes for patient demographics
E-commerce Recommendation Engine
- Learns from purchase behavior
- Adapts to seasonal trends
- Improves from return/review data
- Updates preferences from browsing patterns
- Personalizes for individual shoppers
Chapter 10: Goal Setting and Monitoring
TLDDR: Defining specific measurable goals. A lot of times they call these SMART goals. Specific, measurable, achievable, realistic, and time-based. You have measurable goals with deadlines and budgets and then as work progresses, you continuously monitor metrics and compare to targets. It's like having a GPS that sets a destination, monitors your progress, and then recalculates when you're off course.
When to Use
- Autonomous operations: When agents work independently toward objectives
- Complex projects: Multi-step tasks requiring progress tracking
- Resource management: When operating within constraints
- Performance optimization: Achieving specific measurable outcomes
- Compliance requirements: Meeting SLAs and quality standards
- Strategic execution: Aligning agent actions with business goals
Where It Fits
- Project automation: Managing project milestones and deliverables
- Sales pipelines: Tracking targets and conversion goals
- Content production: Meeting publishing schedules and quality standards
- System optimization: Achieving performance benchmarks
- Cost management: Operating within budget constraints
How It Works
graph TD
Start[What Do We Want to Achieve?] --> Create[Create Clear Goals]
Create --> Specific[Make It Specific]
Create --> Measurable[Make It Measurable]
Create --> Achievable[Make It Achievable]
Create --> Relevant[Make It Matter]
Create --> TimeBound[Set a Deadline]
Specific --> Rules[Set the Rules]
Measurable --> Rules
Achievable --> Rules
Relevant --> Rules
TimeBound --> Rules
Rules --> Budget[How Much Can We Spend?]
Rules --> Resources[What Resources Do We Have?]
Rules --> Deadline[When Must It Be Done?]
Budget --> Targets[Set Success Targets]
Resources --> Targets
Deadline --> Targets
Targets --> Quality[Set Quality Standards]
Quality --> Start_Work[Start Working]
Start_Work --> Watch{Watch Progress}
Watch --> Status[Check Current Status]
Watch --> Save[Save Progress Points]
Watch --> Track[Track How We're Doing]
Status --> Numbers[Collect the Numbers]
Save --> Numbers
Track --> Numbers
Numbers --> Compare{Are We On Track?}
Compare -->|Yes| Continue[Keep Going]
Compare -->|Getting Off Track| Alert[Sound the Alarm]
Compare -->|Blocked| Escalate[Get Help]
Alert --> Why[Find Out Why]
Escalate --> Why
Why --> Fix{How to Fix It?}
Fix --> Adjust[Change the Plan]
Fix --> More_Resources[Get More Resources]
Fix --> Change_Goal[Change the Goal]
Adjust --> Start_Work
More_Resources --> Start_Work
Change_Goal --> Start_Work
Continue --> Done{Goal Achieved?}
Done -->|Yes| Success[We Did It!]
Done -->|No| Check_Budget{Still Have Budget?}
Check_Budget -->|Yes| Watch
Check_Budget -->|No| Decision[Stop or Get More?]
Success --> Report[Create Final Report]
Decision --> Report
Report --> End[Project Complete]
style Start fill:#6366f1
style Create fill:#3E92CC
style Watch fill:#3E92CC
style Done fill:#a855f7
style End fill:#10b981
style Alert fill:#D8315B
style Escalate fill:#D8315BPros
- Purpose-driven: Agents work toward clear objectives
- Self-assessment: Continuous evaluation of progress
- Adaptability: Dynamic adjustment to changing conditions
- Accountability: Clear metrics and success criteria
- Resource efficiency: Optimal allocation based on priorities
- Early warning: Proactive detection of issues
- Measurable outcomes: Quantifiable success metrics
Cons
- Overhead complexity: Goal management adds system complexity
- Rigid constraints: May limit creative problem-solving
- Measurement challenges: Some goals are hard to quantify
- False metrics: Risk of optimizing wrong indicators
- Resource intensive: Continuous monitoring requires resources
- Goal conflicts: Multiple goals may compete
- Over-optimization: May sacrifice quality for metrics
Real-World Examples
Sales Automation System
- Monthly revenue targets with daily tracking
- Lead conversion rate goals
- Customer acquisition cost limits
- Activity metrics (calls, emails, meetings)
- Automatic escalation for at-risk deals
- Performance dashboard generation
Content Publishing Platform
- Article publication schedules
- Quality score thresholds
- SEO performance targets
- Engagement metrics goals
- Budget allocation per content type
- Deadline management with alerts
DevOps Pipeline
- Deployment frequency targets
- Mean time to recovery (MTTR) goals
- Test coverage requirements
- Performance benchmarks
- Cost per deployment limits
- Automatic rollback on metric violations
Customer Service Center
- First response time SLAs
- Resolution rate targets
- Customer satisfaction scores
- Ticket volume management
- Cost per interaction limits
- Escalation thresholds
Marketing Campaign Manager
- ROI targets per campaign
- Conversion rate goals
- Budget allocation limits
- A/B test success criteria
- Channel performance metrics
- Real-time optimization triggers
Supply Chain Optimization
- Inventory level targets
- Order fulfillment SLAs
- Cost reduction goals
- Delivery time objectives
- Quality compliance rates
- Automatic reorder triggers